General Policies
- Rates are in USD and do not include taxes or service fee (19% total).
- Rates are subject to change without notice.
- Extra person fees of $15 per guest may apply, please see individual accommodation pages for details.
- Resort fee of $5 per night will be charged at the property.
- Additional person fees may charged upon check-in if the unit is occupied by more guests than originally booked.
- Children 12 years and under accompanied by an adult are free.
- While every effort will be made to accommodate requests, room assignments cannot be guaranteed.
- Check-in time is between 4:00 PM and 10:00 PM. Guests arriving early are welcome to use the resort’s facilities while a room is being prepared. Luggage storage is available.
- Check-out time is at 11:00 AM.
- Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.
- Smoking is NOT allowed inside the units, though cigarette smoking is permitted on patios. Cigar smoking is only permitted on the beach.
- Service Animals/(dogs) are permitted at Captain Morgan’s Retreat.
Deposit Policy
- A deposit equal to the first night including taxes and fees will be charged at the time of booking.
- The remaining balance will be charged within 7 days of check-in.
- If the reservation is made within 7 days of check-in, 100% of the total will be charged.
Cancellation Policy
- Reservations may be cancelled without penalty up to 7 days prior to check-in.
- 100% of the total will be charged for cancellations received within 7 days of check-in (or in the event of no-shows or early departures).
- No refunds or credits will be issued for any unused portions of a package.
- Flights are non-refundable within 7 days of check-in.
Worry Free Weather Policy
We believe that every stay at Captain Morgan’s should be as stress-free as possible! As such, we have a comprehensive policy designed to protect out guests in cases of extreme weather. Please click here to see full details.
