General Policies

  • Rates are in USD and do not include taxes or service fee (19% total).
  • Rates are subject to change without notice.
  • Extra person fees of $20 per guest may apply, please see individual accommodation pages for details.
  • Resort fee of $5 per night will be charged at the property.
  • Additional person fees may charged upon check-in if the unit is occupied by more guests than originally booked.
  • Children 12 years and under accompanied by an adult are free.
  • While every effort will be made to accommodate requests, room assignments cannot be guaranteed.
  • Check-in time is between 4:00 PM and 10:00 PM. Guests arriving early are welcome to use the resort’s facilities while a room is being prepared. Luggage storage is available.
  • Check-out time is at 11:00 AM.
  • Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.
  • Smoking is NOT allowed inside the units, though cigarette smoking is permitted on patios. Cigar smoking is only permitted on the beach.
  • Service Animals/(dogs) are permitted at Captain Morgan’s Retreat.

Deposit Policy

  • A deposit equal to the first night including taxes and fees will be charged at the time of booking.
  • The remaining balance will be charged within 7 days of check-in.
  • If the reservation is made within 7 days of check-in, 100% of the total will be charged.

Cancellation Policy

  • Reservations may be cancelled without penalty up to 7 days prior to check-in.
  • 100% of the total will be charged for cancellations received within 7 days of check-in (or in the event of no-shows or early departures).
  • No refunds or credits will be issued for any unused portions of a package.
  • Flights are non-refundable within 7 days of check-in.

Worry Free Weather Policy

We believe that every stay at Captain Morgan’s should be as stress-free as possible! As such, we have a comprehensive policy designed to protect out guests in cases of extreme weather. Please click here to see full details.

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