COVID-19 Update

Welcome to Captain Morgan’s Retreat!

We are looking forward to welcoming you back to Captain Morgan’s on January 9th, 2021. We continue to update our COVID-19 measures to provide the best possible guest experience.

Our dedicated team takes great pride in maintaining high standards of cleanliness. In consultation with government and local health organizations, we have implemented numerous enhanced measures to help ensure a safe and relaxing stay for our guests:

YOUR EXPERIENCE

Captain Morgan’s Retreat is located longest stretch of beach on Ambergris Caye for a property of its size. A natural for a social distancing vacation, we are also taking new precautions to ensure all of our guests enjoy a relaxing holiday. We encourage all guests to practice social distancing throughout the entirety of your vacation. Masks are required in all public areas of our property. However, they are not required by the pool, beach, or on the resort grounds, as long as social distancing is maintained.

  • While guests are able to explore Ambergris Caye freely, it is highly encouraged that you only visit businesses, such as restaurants and shops, that are Gold Standard certified.
  • The Government of Belize has mandated that masks be worn in all public places, including on resort property.
  • We ask that all guests and staff maintain a minimum of six feet (two meters) of distance between one another at all times.

TRANSFERS FROM SAN PEDRO AIRPORT (SPR)

Our friendly drivers where civilian facemasks and ensure the transfer vehicles are sanitized frequently. Vehicles have also been modified to support social distancing to and from the resort.

  • All drivers are required to wear civilian facemasks.
  • Civilian masks are available for guest use upon request.
  • Transport vehicles are frequently disinfected.

CHECK-IN

Our check-in process is an exclusive experience, with only one party at our check-in office at a time. We are taking all precautions necessary for social distancing and sanitizing at our front desk. Relax – your Ambergris Caye vacation is about to begin!

  • Hand sanitizer is available at check-in.
  • Our front desk team wears civilian face masks.
  • Front desk and office touch points are sanitized more frequently.
  • Credit card terminals are sanitized more frequently.
  • A maximum of five (5) people are allowed at our front desk area at a time, including employees.

ENHANCED HOUSEKEEPING

As always, the cleanliness of our suites is top priority. We are exceeding Belize’s Gold Standards for housekeeping, and our housekeeping team is dedicated to the highest levels of sanitation.

  • We are using industrial Brüun 5 ultra low-volume cold fogger machines and hospital-grade cleaning products in all rooms.
  • Daily housekeeping can be arranged while the guest is outside of the unit.
  • Pre-arrival, all housekeeping employees are required to wear Personal Protective Equipment (PPE).
  • All glassware, flatware, and appliances in guest rooms are sanitized.
  • All touch points in guest rooms are sanitized upon check-out including light switches, door handles, furniture surfaces, remote controls and more.
  • Towels and linens are washed with hospital-grade detergents at high-temperature.
  • Extra cleanliness checks are performed upon guest check-in.

PUBLIC WASHROOMS

Our public washrooms are sanitized frequently and set up for social distancing to provide peace of mind while in a public space.

  • All touch points in public washrooms are sanitized more frequently.
  • Single-use paper towels are available.
  • Soap dispensers are available.

SPA

The spa at Captain Morgan’s is your private oasis perched over the Caribbean Sea. A place for relaxation and tranquility, guests enjoy our Mayan-themed treatments with experienced staff in a sanitized, secluded environment. Spa treatments are only available by appointment.

  • Spa appointments are limited to single use or family (maximum two people).
  • All spa staff are required to wear Personal Protective Equipment (PPE).
  • Our spa room is sanitized between each use.
  • Linens and towels are sanitized with hospital-grade detergents and high-temperature washes.
  • Spa tools are sanitized between uses.

Morgan’s Table Restaurant and Bar

Enjoy delicious, unique Belizean dishes created by our chefs in a socially-distant environment. We have modified the restaurant to support social distancing parameters and sanitize tables and chairs between each guest.

  • Tables are all positioned to support social distancing parameters.
  • Bar seating is also arranged to promote social distancing.
  • Hand sanitizer is available in the restaurant.
  • The restaurants do accept cash; however, we encourage guests to pay by credit card whenever possible.

POOL & BEACH

We know you can’t wait to stretch out on our white-sand beach and soak up some Caribbean sunshine. Our dedicated staff will closely monitor your experience so that you can fully relax and let go.

  • Lounge furniture and umbrellas are arranged to promote social distancing.
  • All furniture is sanitized more frequently.

CHECK-OUT

When your vacation is over, checking out will be a seamless experience. From the Captain Morgan’s family, take care, and we’ll see you again soon!

  • Room keys are deposited in a secure drop box located outside of the office. They are then sanitized prior their next use.
  • Room receipts are emailed to guests.

OUR EMPLOYEES

The health and wellness of our Captain Morgan’s family and the community at large is imperative. Our dedicated team has been trained in all new safety protocol so they, along with our guests, stay safe.

  • All employees are receiving ongoing training from industry professionals and health officials.
  • When appropriate, staff are provided with additional protective equipment, including high quality non-surgical masks.
  • We are implementing mandatory procedure requiring staff to stay home if sick.

WORKING TOGETHER AND DOING OUR PART

We recommend that our guests and staff follow these guidelines from the World Health Organization.

  • Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom, before eating, after blowing your nose, after coughing, and after sneezing.
  • Cover your cough or sneeze with a tissue and then throw the tissue away.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, and mouth.

* Please note that our processes are continually evolving as a result of the guidance we receive from government, industry, and health organizations. As such, our measures, and all of the information provided on this page is subject to change without notice.

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